Who We Are

Complete Leak Detection is a trading name of Stand Out Marketing Studio Limited, a company registered in England and Wales (Companies House number: 11745724). The website (completeleakdetection.co.uk) and SOMS Connect, a customer relationship management (CRM) platform, are owned and managed by Stand Out Marketing Studio Limited. Access to customer data in SOMS Connect is restricted to Complete Plumbing and heating solutions limited (for service delivery) and Stand Out Marketing Studio Limited (for system management). Stand Out Marketing Studio Limited is not liable for services delivered by Complete Plumbing and heating solutions limited.

What Personal Information Do We Collect?

We collect personal information necessary to provide leak detection services, including:

• Full name
• Email address
• Telephone number
• Business name and address
• Website address
• Call recordings (see “Call Recording” below)

Data is collected when you contact us, request services, or interact with our website (e.g., booking forms).

What Do We Use Your Personal Information For?

Complete Plumbing and heating solutions limited uses your information to deliver leak detection services, under the lawful basis of contract or legitimate interest. Stand Out Marketing Studio Limited, via SOMS Connect, manages the security and flow of data from the website to the CRM for Complete Plumbing and heating solutions limited’s use, including:

• Storing customer data for service delivery
• Providing estimates and invoices
• Updating you on service-related matters
• Sending information about Complete Leak Detection services
• Recording calls for quality and dispute resolution

Data in SOMS Connect is owned by Stand Out Marketing Studio Limited and accessible only by Complete Plumbing and heating solutions limited and Stand Out Marketing Studio Limited. By ticking this policy, you acknowledge that Complete Plumbing and heating solutions limited is responsible for service delivery, and Stand Out Marketing Studio Limited is not liable for their actions.

Call Recording

All phone calls made or received via SOMS Connect are recorded for quality assurance, training, and dispute resolution. Recordings are:

• Stored securely for 120 days, then deleted unless required for legal or regulatory purposes
• Accessible only to authorised Stand Out Marketing Studio Limited staff
• Processed under the lawful basis of legitimate interest

By using our services, you acknowledge that calls may be recorded. Request details of recordings via our website form.

How Do We Protect Your Personal Information?

We implement robust measures to safeguard your data, including:

• Keeping information accurate through regular contact
• Storing data in encrypted systems
• Deleting unnecessary data, unless required by law or legitimate business needs
• Limiting access to authorized staff of Complete Plumbing and heating solutions limited and Stand Out Marketing Studio Limited

How Long Do We Keep Your Personal Information?

We retain data only as long as necessary for service delivery, legal compliance, or business operations, including:

• Statutory obligations (e.g., financial records for 6 years per HMRC rules)
• Call recordings for 120 days, unless needed for disputes or legal requirements
• Customer data until no longer relevant or reassigned

Upon dissolution of Stand Out Marketing Studio Limited, data may be transferred to a successor entity or deleted, per GDPR requirements.

Who Else Has Access to Your Personal Information?

To facilitate services, we share data with GDPR-compliant third-party processors, including:

• Google: For Analytics and Google Ads. See: https://policies.google.com/privacy

If outside the EEA, third parties operate under equivalent data protection standards. If you contract directly with a third party (e.g., Google Ads), they become the data controller for data you provide them. Complete Plumbing and heating solutions limited and Stand Out Marketing Studio Limited are not responsible for such engagements. Third-party processors may change to meet business needs, always ensuring GDPR compliance.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request erasure, unless legal or legitimate reasons apply
• Object to processing or withdraw consent

Contact us via our website form to exercise these rights. We’ll respond within one month, detailing any limitations.

IP Addresses and Server Logs

Our site records IP addresses for all form submissions and server logs to monitor traffic, not individual activities.

Use of Cookies

We use cookies to enhance website functionality, including:

• Necessary Cookies:
  • PHPSESSID: Temporary session cookie, deleted when you close your browser
  • DYNSRV: Load balancer cookie for performance
  • cookie_notice_accepted: Records cookie notice closure
• Functionality Cookies:
  • Google Analytics (_gat, _ga, _gid): Anonymous site usage data

Cookies are not shared beyond listed third parties.

Data Ownership and Business Transitions

The website (completeleakdetection.co.uk) and SOMS Connect, including all data stored therein, are owned by Stand Out Marketing Studio Limited. Stand Out Marketing Studio Limited reserves the right to retain, use, or transfer data to a successor entity during business changes (e.g., dissolution), subject to GDPR compliance. Complete Plumbing and heating solutions limited has no ownership over the website, SOMS Connect, or data unless explicitly agreed in writing.

Liability

Complete Plumbing and heating solutions limited is solely responsible for leak detection services delivered to customers. Stand Out Marketing Studio Limited, as the owner of SOMS Connect and the website, is not liable for any actions, omissions, or service outcomes of Complete Plumbing and heating solutions limited or other third parties. By ticking this policy, you agree that your contract for services is with Complete Plumbing and heating solutions limited, not Stand Out Marketing Studio Limited.

Applicable Law

This website and its use are governed by English law, with exclusive jurisdiction in English courts.

Queries or Concerns

Contact us via our website form for data concerns. You may also complain to the Information Commissioner’s Office: https://ico.org.uk.

Policy Updates

We may update this policy. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance. Last updated: September 2025