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Tell Charlie what you have noticed
A damp patch, a meter that will not stop, a boiler that needs topping up every few days. Each points to a different system, and the call decides which kit comes to Diss.
Leak detection in Diss
Charlie tests your pipework, tracks the leak with thermal imaging, listening gear and tracer gas, and marks exactly where to open up.
No find, no fee
24 to 48 hour appointments
Insurer ready report included
Tell us what you have noticed and where. We ring you back to talk it through. No find, no fee.
No find, no fee
24/7 enquiries
Non-invasive methods
Reports for insurance claims
Diss sits on the Norfolk side of the Waveney, with the Mere in the middle of town and timber framed and brick buildings around it. Houses like that have been re plumbed several times, and old pipe routes under tiled and boarded floors are where most heating leaks hide.
Water here is from Anglian Water, and the pipe from their stop tap to your house is your own.
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A damp patch, a meter that will not stop, a boiler that needs topping up every few days. Each points to a different system, and the call decides which kit comes to Diss.
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On arrival Charlie isolates mains, heating and hot water and tests each. The thermal camera then maps the pipes so he knows where to listen.
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The leak is narrowed to a small area, marked on the floor or wall and photographed. You get a plain explanation on the day and a written report after.
In an old Diss house with pamments or boards the camera is the fastest way to find out where the pipes actually go. Heat shows the route, and a cold patch shows where water has been sitting.
A leaking supply pipe under a garden path or drive hisses into the ground. Our engineer listens along the route with a ground microphone and the sound peaks directly over the break.
The heating is emptied and refilled with a harmless hydrogen mix. Wherever the pipe is split, the gas escapes and rises through the floor to a detector.
A timber framed house near the Mere had a kitchen floor that never quite dried. The heating lost pressure every few days, so we put tracer gas through the circuit and the detector peaked under one pamment by the back door, where a copper pipe had worn through against the brick. Out at Scole, a farmhouse on a long private pipe from the lane had a water bill that doubled with nobody using more. The ground microphone found the split under the field gate, so the dig was one hole rather than a trench. And a 1960s bungalow on the edge of town had a warm patch in the hall carpet: a heating pipe leaking in the screed.
Attleborough and Thetford are the nearest towns on our Norfolk list, with Wymondham and Hingham a little further up the A11. Our engineer often strings two or three of these together, so a Diss booking is usually quick to find.
If your policy has trace and access cover, the insurer meets the cost of finding the leak and of opening up and putting right whatever had to be disturbed. Our written report for a Diss job lists the tests, the readings, the thermal images and the marked position, in the form insurers expect.
No. If you can smell gas, leave the property and call the gas emergency service straight away. The gas we use is a tracer, a safe hydrogen mix put into drained water or heating pipes to find where they are split.
Yes. Old floors are no problem for the camera or the gas detector, both of which read through the surface. Our engineer will not lift pamments or boards to look. Once the point is marked, the repair lifts the minimum and the floor goes back as it was.
Yes. Our engineer covers both banks of the river. The Suffolk villages across the water are on the same route, and the methods and the no find, no fee terms are the same.
No. The detection visit is no find, no fee. If the mains holds, the heating holds pressure and the meter does not move, our engineer tells you so and looks at what else might explain the damp, such as a drain or a gutter.
Diss is usually booked within 24 to 48 hours and sometimes the same day if our engineer is already out on leak detection in Norfolk. Say on the phone if water is actively coming through.
Call us on 07897 020 680 and we will book the next available slot for Diss.
Landline 01440 840 772. Email hello@completeleakdetection.co.uk.