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Questions before the drive
Because North Walsham is at the far end of our patch, Charlie spends longer on the phone first. Pressure readings, meter movement and where the damp sits help him arrive with the right plan.
Leak detection in North Walsham
Charlie groups North Walsham with other jobs along the north Norfolk coast and brings every piece of detection kit on the one visit.
Nothing to pay if no leak
Coast run visits within 48 hours
Report your insurer will accept
No floors lifted to look
Tell us what you have noticed and where. We ring you back to talk it through. No find, no fee.
No find, no fee
24/7 enquiries
Non-invasive methods
Reports for insurance claims
North Walsham has flint and brick cottages near the church, Victorian terraces on the roads out of town and large 1970s and 1980s estates on the edges. Many older houses have been extended more than once, so pipework crosses under floors where nobody would guess. The estates mostly have heating pipes in screed.
The water is Anglian Water's up to your boundary. Beyond it the supply pipe is yours, and around North Walsham a leak can soften the ground for months before it shows. The first sign is usually the bill, or the meter still turning at midnight.
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Because North Walsham is at the far end of our patch, Charlie spends longer on the phone first. Pressure readings, meter movement and where the damp sits help him arrive with the right plan.
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A meter test with every tap shut, then a heating pressure test, show which system is losing water. Only then does the detailed search begin, so no time goes on a sound pipe.
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Charlie narrows the fault with the camera, the microphone or tracer gas, marks the spot and photographs it. He explains the repair, and the written report follows.
The camera sees temperature, not pipes, so a warm heating run under carpet or a cold damp area behind a wall shows as a clear shape. It is the first pass on nearly every job here.
Where the supply pipe crosses a front garden or path, a ground microphone follows the noise of escaping water. The reading climbs along the pipe and peaks over the break.
On underfloor heating or a buried radiator feed, a safe hydrogen mix goes into the drained circuit. It leaves through the fault and surfaces above it, where a detector picks it up.
A Victorian terrace on one of the roads out of town had a damp patch at the bottom of the stairs. The house had been extended twice, and the thermal camera showed a heating pipe crossing under the hall where nobody expected it, leaking at a joint. On a 1980s estate a boiler lost pressure every few days with the floor dry on top. Tracer gas through the circuit surfaced at one spot in the dining room screed. Out at Bacton a bungalow had a water bill that had doubled. The supply pipe ran under a long garden, and the ground microphone put the leak just inside the boundary, so the dig was one hole by the gate.
Cromer and Sheringham are a short run up the coast road and Aylsham is a few miles west. Norwich is half an hour south. Every village between those four is on the same visit.
If your policy includes trace and access, the detection visit and any opening up to reach the leak are normally covered. Our report sets out the tests run, the readings, the thermal images and the exact position marked, so a claims handler can follow it without ringing us.
Our engineer arrives with the full kit in the van. He tests the mains, heating and any underfloor circuit separately to prove which one is losing water, then listens, scans with the thermal camera and, where needed, uses tracer gas to pin the leak to a small area. He marks the spot, photographs it and explains what he found before he leaves.
In older North Walsham cottages it is often a heating pipe laid in the floor during a past refit, or a hot water pipe in a wall. Thermal imaging shows the runs under the plaster and floor, and tracer gas confirms the point.
Yes. Our engineer needs access to the stopcock, the boiler and every room, with the heating on if there is one. An empty property is easier to test because nothing is being used.
Anglian Water repairs the main in the road and the pipe up to the stop tap at your boundary. From there to the house is yours. Our engineer finds the exact point so it is clear whose side the fault is on.
You are not charged for the detection. Our engineer tells you what he found instead, which is sometimes condensation, a failed seal or a boiler fault, and leaves you with a clear next step.
Call us on 07897 020 680 for leak detection Norfolk wide, including the coast.
Landline 01440 840 772. Email hello@completeleakdetection.co.uk.