1
Describe it on the phone
Tell Charlie what the meter is doing, how often you top up the boiler and where the damp is. From that he knows whether to expect a supply pipe or a heating leak.
Leak detection in Brundall
Brundall is already on our job list. Charlie comes over from Haverhill with thermal imaging, acoustic listening and tracer gas and marks the leak to within a few inches.
No find, no fee
Appointments inside 24 to 48 hours
Written evidence for insurers
No find, no fee
24/7 enquiries
Non-invasive methods
Reports for insurance claims
Brundall sits on the north bank of the Yare between Norwich and the Broads, and most of the village is twentieth century: bungalows and chalet bungalows on solid floors, with larger houses on riverside plots. Solid floors mean heating pipes in screed, and a leak there shows as a pressure drop long before a stain.
The water is Anglian Water's, as across the rest of Norfolk, and the pipe from the stop tap at the road to the house is the homeowner's. Brundall is about 70 miles by road from Haverhill, and Charlie treats it as part of the Norwich run.
1
Tell Charlie what the meter is doing, how often you top up the boiler and where the damp is. From that he knows whether to expect a supply pipe or a heating leak.
2
At the house he isolates the incoming main, the heating and the hot water and tests each one. Only the system that is losing water gets the full search.
3
The camera shows the pipe routes, then listening gear or tracer gas finds the precise point. Charlie marks it on the floor, photographs it and explains the repair.
In a Brundall bungalow the heating runs under the whole floor, and the camera shows every pipe as a warm line through carpet or laminate. A leak reads as a warm smudge.
For the supply pipe from the lane, a ground microphone picks up the sound of escaping water through lawn, gravel or block paving. Readings every metre or so show where it peaks.
The circuit is drained, filled with a light hydrogen mix and scanned with a detector. The gas can only get out at the leak, and it rises through the screed.
We have found leaks in Brundall itself, as well as in Blofield with South Walsham and out at Acle, all within the Broadland and Great Yarmouth council areas, with the most recent in March 2026. Closer to the city the Norwich wards of Eaton, Mancroft and Lakenham have come up. The Brundall and Blofield jobs were bungalows with heating pipes in the floor.
Thorpe St Andrew and Norwich are a few minutes west of Brundall, Poringland is over the river to the south, and Great Yarmouth and Hemsby are at the far end of the A47. Charlie books Brundall jobs on the same days.
Trace and access cover on a home policy pays for locating a hidden leak and for the work of opening up and reinstating afterwards. Charlie's written report records the pressure and meter tests, includes the thermal images and shows the marked leak position, which is exactly what the insurer needs.
Because the pipes are in the concrete floor and the water is soaking into the screed and the ground beneath it. It can go on for months without surfacing. Thermal imaging shows which part of the floor is warm and wet, and tracer gas confirms the point.
Yes. Charlie relies on the meter to prove the leak and on tracer gas to find it, so damp ground does not matter. The gas comes up only where the pipe is broken, however wet the soil, and he marks the spot.
About 70 miles, roughly an hour and a half. Charlie is in and around Norwich often enough that a Brundall job can usually be booked within 24 to 48 hours, and sometimes added to a day he is already in the city.
Yes. Charlie tests from each property’s internal stop tap and listens along the shared length with the ground microphone. The report states which section is leaking, which is the evidence both households need before anyone digs or argues over the bill.
No leak means no fee. Charlie runs the full set of tests, and if the heating holds pressure and the meter stays put he tells you that plainly. Leak detection in Norfolk is done on that basis on every visit.
Call Charlie direct on 07897 020 680 and tell him what you have noticed.
Office hours: 01440 840 772. Email hello@completeleakdetection.co.uk.