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A proper conversation first
Charlie asks what has been seen, whether the meter moves with the taps off, whether the boiler drops, and whether the property is occupied or let. For a holiday home he arranges access with the keyholder.
Leak detection in Wroxham
Wroxham is at the far end of Charlie's Norfolk run, so he comes with the full kit and leaves with the leak marked, photographed and written up in a single visit.
No find, no fee
Holiday lets and bungalows
Insurance ready written report
Three quick steps. No find, no fee, and Charlie gets back to you with a straight answer.
No find, no fee
24/7 enquiries
Non-invasive methods
Reports for insurance claims
Wroxham and Hoveton face each other across the Bure, and many of the homes here are riverside bungalows, chalets and holiday lets on ground where the water table is never far down. A leak in a supply pipe here does not always show as a puddle, because the ground is damp anyway. It shows as a meter that will not stop, or a boiler that needs topping up.
Anglian Water supplies the village, and their responsibility ends at the boundary stop tap or meter. From there the pipe is the owner's, and on a plot that runs down to a mooring that pipe can be long and old. The heating in the bungalows is often a single storey loop under a solid floor, which is a tracer gas job.
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Charlie asks what has been seen, whether the meter moves with the taps off, whether the boiler drops, and whether the property is occupied or let. For a holiday home he arranges access with the keyholder.
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The meter is tested with everything shut and the heating is pressure tested. One of them shows the loss, and Charlie then traces only that system.
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Thermal imaging locates the area, then tracer gas or acoustic listening brings it down to inches. The spot is marked and photographed, and the report is emailed the same day.
The camera maps a bungalow's heating loop under the floor in minutes and shows where it is losing heat to a leak. In an older brick house it shows the cold damp patch around a pipe behind plaster.
Where the ground is wet, acoustic work is harder but still effective on a pressurised supply pipe. Charlie follows the pipe from the stop tap and listens for where the sound peaks.
Drained heating pipes under a solid floor are filled with a safe hydrogen mix. It rises through the slab at the leak and the detector picks it up from above, the right method for Wroxham's single storey homes.
Broadland is a good patch for Charlie. We have found leaks in Coltishall, Buxton and Bacton just up the road, with the latest visit in July 2026, and in Aylsham to the north west. On the Norwich side we have traced leaks in Hellesdon North West and Hellesdon South East and in Catton Grove, and east along the Broads in Acle, Blofield with South Walsham and Brundall.
Norwich and Thorpe St Andrew are a short run down the A1151, Brundall is across the river, and North Walsham and Aylsham are each a few minutes north. A Wroxham job is usually paired with one of them.
Trace and access cover, standard on most buildings policies and on many holiday let policies, pays for finding the leak and for the opening up and reinstatement that follows. Charlie's report records the tests, the thermal images, the detector readings and the exact position, and insurers accept it as the evidence for the claim.
By the meter, not the ground. With every tap and appliance off, a still meter means no supply leak and a turning one means there is. Charlie then listens along the pipe for the point of escape.
Yes. The heating loop is mapped with the thermal camera and the leak pinpointed with tracer gas, so the only hole in the floor is the one the repair needs. That is most of Charlie’s work around Wroxham.
Yes. Charlie can visit on a changeover day or between lets, take access from the cleaner or agent, and email you the report. If the leak needs isolating before the next guests, he says so on the day.
It is the far end of the Norfolk run from Haverhill, so Charlie will give you a firm day rather than a same day promise. Expect a slot within 24 to 48 hours.
No, however far Charlie has driven. If the meter and the heating both hold, you get a clear written answer that the pipes are sound and nothing to pay. Leak detection Norfolk wide runs on the same terms.
Call 07897 020 680 and Charlie will give you a day and sort access.
Landline 01440 840 772. Email hello@completeleakdetection.co.uk.